Return Policy

We want you to be completely satisfied with your purchase! If you're not happy with your order, we accept returns under the following conditions:

1. Eligibility for Returns:

   • Items must be returned within 30 days of the delivery date.

   • The item must be in its original condition, unused, and undamaged.

2. Return Process:

   • To initiate a return, please contact us at art@dicksonkingdom.com with your order number and reason for return.

   • Once your return is approved, you will receive instructions on how to ship the item back to us.

3. Return Shipping Costs:

   • The buyer is responsible for the cost of return shipping.

   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Non-Returnable Items:

   • Custom or personalized orders cannot be returned unless they arrive damaged or defective.

   • Sale items are final sale and cannot be returned.

If you have any questions or need assistance with your return, please don’t hesitate to contact us.